General Guidelines
We do everything in our power to be fair with our payment, cancellation, and refund policies. However, as a business and when booking trips, we have fixed costs that must be paid even if someone cancels.
With that being said, we feel we have created very fair policies for payment, cancellations, and refunds.
Payment Policy
- We require a $50 per person, non-refundable deposit at registration.
- This deposit goes toward the cost of your trip.
- This deposit covers fixed costs that we commit to when you register.
- Full payment due 60 days before start date of trip.
Cancellation Policy
Once you register for a trip and have paid your deposit, you are committed to the trip. However, we recognize that unforeseen circumstances can arise and therefore offer the following cancellation policy:
- You transfer your trip fee (minus the $50 deposit) toward a trip within 12 months.
- You can request a refund based on the refund policy below.
Refund Policy
We offer refunds under the following circumstances, with the exception of the $50, per-person deposit:
- Full reimbursement:
- If you can find a replacement for the trip, or we find a replacement from our waitlist. The replacement cost will only be refunded at the amount the replacements paid. You are first and foremost responsible for finding a replacement(s). If a replacement can’t be found, you can request a partial reimbursement.
- Partial reimbursement:
- Cancellation 30 days before trip start date 75% of payment refunded.
- Cancellation up to 14 days before trip start date 50% of payment refunded.
- No refund given within 14 days of trip start date.